VALENTINE'S DAY DELIVERY INFORMATION - FEBRUARY 14TH 2010

Valentine's Day falls on a Sunday this year.  Please note that our Couriers do not delivery on weekends.  Please follow the delivery timeframes below when ordering or Valentine's Day gift.  Please note that exact delivery times are not available.  Where possible we try to deliver your gift on the date requested.

FREE DELIVERY PROMOTION - LIMITED TIME ONLY

TO CELEBRATE THE START OF 2010, WE ARE OFFERING FREE DELIVERY TO METROPOLITAN DELIVERY AREAS FOR A LIMITED TIME.  FREE DELIVERY DOES NOT APPLY TO PERTH OR WESTERN AUSTRALIA OR COUNTRY OR RURAL AREAS (IF UNSURE OF AREA YOU ARE SENDING TO, PLEASE CONTACT OUR OFFICE ON (07) 3351 1612 OR This email address is being protected from spam bots, you need Javascript enabled to view it

A SUMMARY OF AREAS COVERED ARE BELOW:

METROPOLITAN AREAS OF:

BRISBANE, IPSWICH, TOOWOOMBA, GOLD & SUNSHINE COAST, MACKAY, ROCKHAMPTON, TOWNSVILLE, CAIRNS, NEWCASTLE, SYDNEY, CANBERRA, MELBOURNE, ADELAIDE, HOBART (OUTER AREAS OF TASMANIA NOT COVERED IN FREE DELIVERY)

FREE DELIVERY OFFER DELIVERY TIMEFRAMES

BRISBANE METRO AREAS - ALLOW 1-2 BUSINESS DAYS

IPSWICH, TOOWOOMBA, GOLD  SUNSHINE COAST - ALLOW 1-2 BUSINESS DAYS

NORTH QLD (INCLUDING MACKAY, ROCKHAMPTON) - ALLOW 2-3 BUSINESS DAYS

NEWCASTLE & SYDNEY - ALLOW 2-3 BUSINESS DAYS

CANBERRA - ALLOW 3-4 BUSINESS DAYS

MELBOURNE - ALLOW 3-5 BUSINESS DAYS

ADELAIDE - ALLOW - 3-5 BUSINESS DAYS

HOBART - ALLOW - 7-10 BUSINESS DAYS

PERTH, WESTERN AUSTRALIA & COUNTRY RURAL AREAS DELIVERY COSTS:

FLAT RATE OF $25.00

NEXT DAY DELIVERY RATES FOR BRISBANE METRO AREAS - MUST ORDER BY 3.00 PM PRIOR TO DAY OF DELIVERY

FLAT RATE OF $12.50

• BULK ORDERS - PLEASE CONTACT OUR OFFICE ON (07) 3351 1612 OR This email address is being protected from spam bots, you need Javascript enabled to view it FOR A QUOTATION ON BULK/CORPORATE REQUIREMENTS.  WE OFFER DISCOUNTS FOR ORDERS OVER $500.00

• BULK/MULTIPLE HAMPER ORDER FORMS - please email This email address is being protected from spam bots, you need Javascript enabled to view it to receive an order form via email.

GENERAL DELIVERY INFORMATION 

PLEASE ENSURE YOU SUPPLY A DELIVERY ADDRESS WHERE THE RECIPIENT WILL BE HOME OR SOMEONE WILL BE ABLE TO SIGN FOR THE PARCEL.  PREFERABLY A BUSINESS ADDRESS.  PLEASE ALSO PROVIDE A CORRECT PHONE NUMBER FOR YOURSELF & YOUR RECIPIENT IN CASE WE OR OUR COURIERS NEED TO CONTACT YOU.  THIS WILL ASSIST IN THE PROMPT DELIVERY OF YOUR GIFT. 

*AN "AUTHORITY TO LEAVE" STICKER CAN BE PLACED ON YOUR PARCEL IF YOU WOULD LIKE YOUR GIFT LEFT FOR YOUR RECIPIENT IF THEY ARE NOT HOME AT TIME OF DELIVERY.  PLEASE INDICATE THIS IN THE COMMENTS/NOTES SECTION OF YOUR ONLINE ORDER.

DIVINE DELIGHTS DO NOT OFFER TIMED DELIVERIES.  THE REASON FOR THIS IS THAT OUR COURIERS OPERATE INDEPENDENT OF US.  HOWEVER WE ALWAYS ENSURE THAT ANY SPECIFIC INSTRUCTIONS ARE WRITTEN ON YOUR PARCEL IN AN EFFORT TO ENSURE YOUR WISHES ARE CARRIED THROUGH.

WHEN YOU ARE PURCHASING YOUR GIFT, YOU MAY SPECIFY YOUR "PREFERRED" DELIVERY DATE - BUT PLEASE BE ADVISED THAT THIS DELIVERY DATE MAY NOT BE POSSIBLE DUE TO CIRCUMSTANCES BEYOND OUR CONTROL.  DELAYED DELIVERIES DOES NOT CONSTITUTE A FAILURE OF SERVICE.

PLEASE ADVISE OUR OFFICE SHOULD YOU BECOME AWARE THAT YOUR GIFT HAS NOT BEEN RECEIVED IN ACCORDANCE WITH TIMEFRAMES DETAILED ABOVE.  WE WILL TRACK YOUR PARCEL AND SOLVE ANY PROBLEMS AS SOON AS WE CAN FOR YOU.

AT THIS POINT IN TIME WE DO NOT DELIVER TO POST OFFICE BOXES - PLEASE SUPPLY A PHYSICAL ADDRESS

•  HOSPITAL DELIVERIES

WE DO DELIVER TO BRISBANE HOSPITALS.  WE ARE UNABLE TO DELIVER TO INTERSTATE HOSPITALS.  PLEASE ENSURE THAT YOUR RECIPIENT WILL BE STAYING IN HOSPITAL IN TIME TO RECEIVE THEIR GIFT. SHOULD THE RECIPIENT BE DISCHARGED BEFORE THEIR GIFT ARRIVES, A RE-DELIVERY FEE OF $12.00 WILL BE PAYABLE TO RE-DIRECT THE GIFT (APPLIES TO FREE DELIVERY AREAS AS WELL). IT IS GENERALLY ADVISABLE TO SEND YOUR GIFT CHOICE TO THE RECIPIENT'S HOME ADDRESS TO AVOID DISAPPOINTMENT AND DELAY. 

Our couriers attempt to deliver between 8.00am and 5.30pm Monday to Friday only.

Please enter all delivery details carefully. Inaccurate delivery information can result in delays in delivery. If a gift can not be delivered due to the inaccurate information supplied, a re-delivery fee may be charged and may be passed onto you. 

 Whilst we endeavour to deliver by the date requested, this is not always possible due to unforeseen circumstances. Late delivery does not constitute a failure of our agreement nor does it entitle cancellation of an order. For some rural or country areas delivery to the door is not always possible. In this case, your gift is delivered to the courier company's depot and the recipient is contacted to arrange either pickup or alternate delivery address (such as work address)

 Please note, we cannot accept a specified delivery time (e.g. 11:00 am).

We believe that our couriers are excellent and they try to provide you with the speedy service you require. However there may be times when, despite all our best efforts, delivery of presentations is delayed. Therefore the delivery information supplied on this site is an estimate only.

If the receiver or his / her representative is not at the address supplied the courier will leave the gift in an area that he deems to be safe. It is the responsibility of the customer to inform Divine Delights if an order does not arrive. Once you inform us, we will lodge enquiries with the courier service to track the delivery and ensure delivery occurs as soon as possible.

All cancellation of gift orders must be made within 48 hours prior to delivery. We do not accept cancellations under any circumstances once the gift has left our premises.